1-Year Warranty Policy
Our 1-Year Limited Warranty provides additional support for eligible Trend Treks TV gaming consoles if a hardware fault develops during normal use.
Products Covered
The 1-year warranty applies only to eligible TV gaming consoles purchased from Trend Treks, including:
- HyperBase Series – HyperBase Pro, HyperBase Ultra, HyperBase Ultra Max and HyperBase Crimson
- Flagship Series – including eligible Flagship Pro and Flagship Pro Plus consoles
The warranty period begins from the date your order is delivered.
Products Not Covered
The 1-year warranty does not apply to handheld consoles or accessories and other product categories, including controllers, projectors, keyboards, mice, cables, adapters and other accessories.
These products are subject to the return or guarantee terms specifically provided for them at the time of purchase.
What the Warranty Covers
The warranty covers eligible hardware faults or failures that occur during normal use and are not caused by accidental damage, misuse, modification or other human error.
Examples may include an internal component failing under normal operating conditions or another hardware problem that prevents the console from functioning as intended.
Normal emulator compatibility issues, individual game performance problems, missing individual games or minor differences in the approximate advertised game count are not considered hardware faults.
Troubleshooting Is Required
If you make a warranty claim, you must reasonably cooperate with our troubleshooting process before a repair, replacement part or replacement console can be considered.
Depending on the problem, we may ask you to:
- Follow troubleshooting or settings-adjustment instructions.
- Perform a system reset or configuration change.
- Provide photographs or videos demonstrating the problem.
- Install a replacement component supplied by us.
- Follow a video tutorial or step-by-step installation guide.
Many problems can be resolved remotely without replacing the entire console.
Replacement Parts
Where our technical team determines that an individual component is responsible for the problem, we will normally offer a replacement part, usually free of charge, where appropriate.
We can provide instructions or video tutorials to assist with installation. Following our authorised replacement instructions will not invalidate your warranty.
Replacement Consoles
If we determine that troubleshooting or replacement parts are not an appropriate solution, Trend Treks may, at its discretion, offer a replacement console.
A service, shipping and handling fee may apply to replacement consoles provided after the 90-day return period. The applicable fee will depend on the console, destination and circumstances of the replacement and will be communicated before the replacement is arranged.
After the 90-Day Return Period
Our 1-year warranty is a repair, technical support and replacement warranty; it does not extend the return period to one year.
Once the applicable 90-day return period has expired, returns for a refund are no longer available under this voluntary warranty. Warranty claims will instead be handled through troubleshooting, repair or replacement parts and, where we determine appropriate, a replacement console subject to any applicable fee.
This does not affect any statutory remedies that cannot legally be excluded.
What Is Not Covered
The warranty does not cover damage or faults caused by misuse, accidental or physical damage, liquid damage, improper storage, overheating caused by inappropriate placement, unauthorised modifications or repairs, damage caused by incompatible equipment or power supplies, deliberate damage, loss or theft, or other damage resulting from customer/user error.
Software changes, deleted games or files, customer-installed software, individual emulator/game incompatibility and problems resulting from unauthorised modification of the operating system are also not considered hardware failures covered by this warranty.
Making a Warranty Claim
To make a claim, contact Trend Treks Customer Support with your order details and a description of the problem.
Please do not send your console anywhere unless our support team specifically instructs you to do so. You must follow the troubleshooting and warranty instructions provided by our team so that we can determine the appropriate solution.
Statutory Rights
This 1-Year Limited Warranty is an additional voluntary warranty provided by Trend Treks. It does not exclude, restrict or replace any statutory consumer rights or remedies that apply under applicable law.