Return and Refund Policy

Effective Date: January 1, 2024

At Trend Treks, we stand by our products with a 60-day money-back guarantee. If you are not satisfied with your purchase, or if the item is defective, damaged, or incorrect, you may be eligible for a return, replacement, or refund. Please review the conditions and process below.

Eligibility for Returns, Replacements, or Refunds

  • Items must be returned within 60 days from the date of purchase.
  • Products should be in their original condition and must be defective, faulty, damaged, incorrect, or significantly not as described.
  • A detailed explanation, along with images or videos, must be provided to initiate a return, replacement, or refund.

Process for Returning, Replacing, or Refunding Items

  1. Contact our support team at support@trendtreks.com with your order number and reason for the return, replacement, or refund request, including any necessary images or videos.
  2. For eligible requests due to defects, damage, or incorrect items, we will provide a free return shipping label for the first return or refund request.
  3. Our team will review your request and provide instructions on how to proceed.
  4. For returns, use the provided label and ship the item back to us.
  5. For replacements, we will send a new item once your request is approved.
  6. For refunds, we will process the refund after we receive and inspect the returned item.

Refunds

  • Refunds will be issued to the original payment method.
  • Refund processing typically takes 5-7 business days after we receive the returned item. Additional time may vary depending on the customer’s payment provider.

Shipping Costs

  • We offer free worldwide shipping and cover all taxes on initial purchases.
  • For eligible returns due to defects, damage, or incorrect items, we cover the return shipping cost for the first return request. Any additional returns or other reasons for return shipping are the customer’s responsibility unless the item is defective, damaged, or incorrect.

Contact Information If you have any questions or need assistance, please contact our support team at support@trendtreks.com.