Return and Refund Policy
At Trend Treks, we want customers to be satisfied with their purchase and provide support if they experience a problem with their console. Please read our returns policy carefully.
28-Day Right to Return
You may request to return your console within 28 days of receiving your order, even if there is no fault with the product.
Customers are responsible for the cost of returning the product and must contact Trend Treks before sending it back. Our support team will provide the correct return address and return instructions.
The return must be sent in accordance with the instructions provided by our team. We recommend using a tracked shipping service and keeping your proof of postage and tracking information until your return has been completed.
90-Day Fault or Damage Return Period
If your console arrives damaged or develops a genuine fault, you may contact us for support within 90 days of delivery.
Before returning a console as faulty, customers must reasonably cooperate with our troubleshooting process. Many apparent faults can be resolved through a system reset, settings adjustment, emulator configuration or another straightforward solution without needing to return the console.
Depending on the issue, we may ask you to perform troubleshooting steps or provide a photo or video so that our technical team can identify the problem.
Where appropriate, we may also offer a free replacement part to resolve the issue. Replacement parts are generally straightforward to install, and customers can request step-by-step instructions or video tutorials from our support team.
If troubleshooting or an appropriate replacement part does not resolve a genuine fault, our team will provide return instructions.
Game Counts & Game Lists
Our consoles are advertised as containing an approximate number of preloaded games. Because these are very large libraries containing thousands of titles, the exact number of games may be slightly higher or lower than the number advertised.
A minor difference between the approximate advertised game count and the number present on the console is not considered a hardware fault or damage.
Similarly, an individual game previously appearing on one of our game lists but not being present on a particular console does not by itself mean that the console is faulty. Libraries can vary between batches and software versions.
Compatible games can also be added to the console. Customers who need assistance adding a game can contact our support team for guidance.
After the initial 28-day return period, minor discrepancies in the number of games or the absence of individual titles do not qualify for a return under our 90-day faulty-product policy.
Individual Game Performance & Emulator Compatibility
Our consoles contain thousands of games from many different gaming systems, which operate through different emulators and emulator cores. Due to the nature of emulation, it is normal for compatibility and performance to vary between individual games.
Occasionally, an individual game or a small number of games may experience issues such as:
- Freezing or crashing
- Lower performance or frame rates
- Graphical or audio issues
- Controller or configuration issues
- Emulator or core incompatibility
An issue affecting an individual game or a small number of games does not mean that the console itself is faulty and does not qualify for a faulty-product return after the initial 28-day return period, provided the console is otherwise operating correctly.
Many individual game issues can be resolved by adjusting the resolution, rendering or other emulator settings, selecting a different emulator or emulator core, or deleting the affected game and installing a fresh compatible copy.
With thousands of games running across numerous emulated platforms, occasional incompatibility with individual titles is an expected limitation of emulation rather than evidence of a defective console.
Our support team can provide guidance on changing emulator cores, adjusting settings and adding or reinstalling games.
Return Shipping
Customers are responsible for arranging and paying for return shipping unless otherwise required by applicable consumer law or expressly agreed by Trend Treks.
You must contact us before returning a product and follow the return instructions provided by our support team. Products should not be returned to the original dispatch address unless specifically instructed.
We strongly recommend using a tracked shipping service. Customers should retain their tracking number and proof of postage until the return has been received and processed.
Your Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any rights or remedies that cannot legally be excluded under applicable consumer protection law.
Where applicable law provides you with rights beyond those described in this policy, your statutory rights will continue to apply.